Refund and Cancellation Policy

1. Introduction

IKSectors Limited ("we", "us", "our", or "the Company") is committed to ensuring customer satisfaction with our software development services, enterprise solutions, consulting, and digital products. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations may be requested and processed.

This policy applies uniformly across all our service platforms, including www.iksectors.com (serving African markets) and www.iksectors.co.uk (serving the United Kingdom and international markets). Payments processed through Flutterwave and any other payment gateway integrated into our platforms are governed by this policy.

2. Scope of Services

This policy covers refunds and cancellations for the following services offered by IKSectors Limited:

• Web Application Design and Development
• Enterprise Software Design, Development, and Deployment
• Mobile Application Development
• Cloud Infrastructure and DevOps
• AI Automation and Intelligent Systems
• DeFi and Blockchain Solutions
• Business Development Services and Consulting
• Social Media Marketing Automation
• General Software Services and Security Consulting
• Subscription-based services and SaaS products
• Any other digital services or products offered through our platforms or the wider IKEcosystem

3. Refund Eligibility

3.1 Custom Software and Development Projects

Refunds for custom software development projects are handled on a milestone basis as follows:

• A full refund is available if a cancellation request is made before any work has commenced and no resources have been allocated to the project.
• A partial refund (proportional to work not yet completed) may be issued if the project is cancelled after commencement but before completion of an agreed milestone.
• No refund is available for milestones that have been delivered and accepted by the client, or for work already completed in accordance with the project scope.
• If the Company fails to deliver agreed work within the stipulated timeframe without reasonable justification, the client is entitled to a full refund for the undelivered portion.

3.2 Subscription Services and SaaS Products

• Subscriptions may be cancelled at any time before the next billing cycle. Cancellation will take effect at the end of the current billing period.
• No pro-rata refunds are provided for partial billing periods unless otherwise agreed in writing.
• A full refund is available within 14 days of initial purchase if the service has not been substantially used.
• Annual subscriptions may be eligible for a pro-rata refund within the first 30 days if the client is dissatisfied with the service.

3.3 Consulting and Advisory Services

• Consulting services that have been delivered in full are non-refundable.
• If consulting sessions are cancelled with at least 48 hours' notice, the session fee will be credited towards a future session or refunded upon request.
• Cancellations with less than 48 hours' notice may incur a cancellation fee of up to 50% of the session fee.

3.4 Digital Products

• Due to the nature of digital products, refunds are generally not available once the product has been delivered or access has been granted.
• Exceptions will be made where the product is materially defective or significantly not as described.
• Refund requests for digital products must be made within 7 days of purchase.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to admin@iksectors.com (Africa) or admin@iksectors.co.uk (United Kingdom) with the subject line "Refund Request – [Your Name / Company Name]".
2. Include the following details: your full name, the service or product purchased, the date of purchase, the payment reference or transaction ID, and the reason for requesting a refund.
3. Our team will acknowledge your request within 2 business days and commence a review.
4. You will receive a decision within 7–10 business days from the date of acknowledgement.

5. Refund Processing

Once a refund has been approved:

• Refunds will be processed to the original payment method used for the transaction.
• For payments made via card (local or international), the refund will be credited within 5–10 business days depending on your card issuer.
• For payments made via bank transfer (Nigeria or Ghana), the refund will be processed within 3–5 business days.
• For mobile money payments (Ghana or Zambia), refunds will be processed within 3–5 business days.
• For South African payments (Ozow), refunds will follow Ozow's standard processing timeline of 3–7 business days.
• For payments made via PayPal, refunds will be processed within 3–5 business days.
• For payments made via Wise, refunds will be processed within 3–7 business days.

In all cases, the Company will provide a refund confirmation reference once the refund has been initiated.

6. Non-Refundable Items

The following are generally not eligible for refund:

• Completed project milestones that have been delivered and formally accepted by the client
• Services that have been fully rendered
• Third-party costs incurred on the client's behalf (e.g., domain registrations, hosting fees, API subscriptions, third-party licences)
• Customised software solutions built to the client's specific requirements and delivered as agreed
• Payments made in error due to incorrect information provided by the client (though we will work with you to resolve such issues)

7. Cancellation Policy

7.1 Project Cancellation

• Either party may cancel a project by providing written notice as stipulated in the project agreement or contract.
• Where no contract term is specified, a minimum of 14 days' written notice is required.
• Upon cancellation, the client shall pay for all work completed up to the date of cancellation.

7.2 Subscription Cancellation

• Subscriptions can be cancelled at any time through your account dashboard or by contacting us at admin@iksectors.com or admin@iksectors.co.uk.
• Cancellation takes effect at the end of the current billing period. Access to the service will continue until that date.
• No refunds will be issued for the remaining portion of the current billing period unless the service is materially unavailable.

8. Currency and Regional Considerations

• Refunds for transactions made in Nigerian Naira (NGN) will be processed in NGN.
• Refunds for transactions made in British Pounds (GBP) or other international currencies will be processed in the original transaction currency.
• Refunds for transactions processed through Ghanaian, Zambian, or South African payment channels will be returned in the local currency of the original transaction.
• Exchange rate differences between the time of payment and refund are not covered by the Company.

9. Affiliate Commission Refunds

Where a client payment that has generated an affiliate commission is later refunded:

• Any affiliate commissions associated with that payment will be reversed across the IKSectors and IKEcosystem affiliate ledgers.
• If the commission has already been paid out, it will be deducted from the affiliate's available balance.
• If the affiliate has insufficient balance, the amount will become a negative balance to be settled against future earnings.
• For cross-sector commissions earned via the wider IKEcosystem, reversals follow the same principle and are reflected in the affiliate's unified ecosystem balance.

Full terms governing affiliate commissions are set out in our Affiliate Programme Terms and Conditions.

10. Dispute Resolution

If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting our management team at admin@iksectors.com or admin@iksectors.co.uk with the subject line "Refund Dispute". We will review the matter and provide a final response within 14 business days.

If the dispute remains unresolved, it shall be referred to mediation or arbitration in accordance with the laws of the Federal Republic of Nigeria (for transactions on iksectors.com) or the laws of England and Wales (for transactions on iksectors.co.uk).

11. Chargebacks

We strongly encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Filing a chargeback without first contacting us may delay the resolution process. We reserve the right to dispute chargebacks that we believe are unwarranted and to provide evidence of service delivery to the relevant payment provider.

12. Amendments to This Policy

IKSectors Limited reserves the right to amend this Refund and Cancellation Policy at any time. Changes will be effective upon publication on our websites. We will make reasonable efforts to notify existing clients of material changes to this policy. The version displayed on our websites at the time of your transaction will apply to that transaction.